Booking Terms & Conditions

Please read this carefully

Bookings made through our online booking system are provisional until you receive our confirmation.

WHEN YOU MAKE A HOLIDAY RESERVATION REQUEST WITH US, THESE CONDITIONS ARE DEEMED TO HAVE BEEN ACCEPTED BY YOU

The swimming pool complex is unavailable until further notice, this is reflected in the prices

BOOKING
A provisional booking for our apartments and cottages at the Highland Club can be made direct by telephone or e-mail. Booking forms are also available on-line via the website www.aonachmor.co.uk. The person making the booking must be over 18 years of age.

PAYMENT
Your booking will be confirmed following receipt of a completed booking form and full payment, or part-payment of 25%. If the deposit is not received within 7 days, then the booking will lapse.

Payments are to be made by Debit or Credit Card or by Bank Transfer.

The balance of the amount payable is due no less than 6 (six) weeks before the commencement of the client’s holiday.

If full payment has not been received by this date, the reservation will be cancelled, and the deposit forfeited.

ARRIVING AND DEPARTING
Details of how to find your apartment and where to collect keys will be sent to you approximately 4 weeks prior to your arrival.

With these being self-catering apartments there is NOT a 24hr manned reception, therefore check-in time is from 4pm – 9.30pm. Arrivals after 9.30pm must be by prior arrangement with a surcharge payable on arrival of £25.00. Arrivals after midnight will be refused without prior agreement.

We have truly put our hearts and souls into the building, furnishing and decorating of our apartment for your enjoyment. Please be kind enough to observe the following;

We ask that you take proper and reasonable care of your apartment; furniture, pictures, fittings and effects; please leave them in the same state of repair and condition, and in the same clean and tidy condition, at the end of the rental period, as at the beginning. Do notify us immediately of any breakage and damages. You are legally bound to reimburse the owners for any replacement, repair or cleaning costs on demand.

We also ask that you are courteous, and give due consideration to other residents. We reserve the right to remove, without notice, any person or persons from the property due to unreasonable behaviour, damage to the property or exceeding the stated occupancy. In this case any refund will be at the discretion of the owners.

On departure day, you are required to vacate the apartment by 10am and post the keys in the letter box opposite the reception desk. Failure to return all keys will result in a fine of £25.00 per key.

CAR PARKING

There is free car parking on the site, you must adhere to the parking rules and park in the designated spaces provided. When parking at the Highland Club you do so at your own risk.

CANCELLATION TERMS

You may cancel within 7 days of booking, during which time a full refund will be given. After this date the deposit is non-refundable, regardless of circumstances.

For cancellations which fall between 6 to 4 weeks prior to the arrival date 50% of the balance will be forfeited, or between 4 weeks to 2 weeks prior to the arrival date 75% of the balance will be forfeited. If cancellation should fall within 14 days of the arrival date 100% of the rental fee will be forfeited.

Holiday cancellation insurance is not provided by us and is not included in the price of the holiday. All holiday makers are recommended to take independent advice on appropriate holiday insurance.

In extreme circumstances, we reserve the right up to four weeks before your arrival to cancel your booking and in this event will refund all monies paid or offer an alternative holiday. If the alternative holiday is less than your original booking, then you will receive a refund of the difference from us.

The property owner is not liable for any additional cost of any alternative accommodation or liquidated damages, which must be paid by the holiday maker.

SMOKING
We have a strict NO SMOKING policy and we ask our guests to adhere to this.

PETS

Well behaved pets are welcome by prior agreement at the time of booking in some of the cottages which are in The Abbey grounds. Pets are not permitted in the Abbey building, but you are still welcome to use all of the facilities. To enable us to continue to have pets in the cottages a set of rules do need to be adhered to.

When booking you will be asked to confirm the breed of your four legged friend and provide a picture to enable us to police the pet rules. Unfortunately we do not accept any dogs named under the Dangerous Dogs Act 1991 as amended from time to time, even where these types of dog are muzzled as required by government legislation, and your pet must be at least 1 years old at the time of your  holiday. The house-rules for pets will be sent to you at the time of booking. If any of these rules are not adhered to then you may be fined and/or asked to vacate the property with immediate effect. There would be no reimbursement of any payment made for your holiday.

There are pet friendly pubs/restaurants in the village of Fort Augustus.

By booking with us you agree to our terms and conditions. Please advise us of any special requirements at the time of booking e.g. allergies to pets or bedding etc. and we will do our utmost to accommodate them. … we do not however accept any additional liability.

DAMAGE & INJURY

The owners of the property do not accept responsibility for any loss or damage to any belongings, nor injuries sustained by the client or any member of their party.

SWIMMING POOL

The maintenance and cleanliness of this facility is the responsibility of Highland Club Management Company, not individual apartment owners or their agents. They make every effort to keep clean and tidy, but if it does not meet your expectations please call 01320 366 498 and they will do their best to rectify it as soon as possible.

The pool is not staffed at any time. Guests use the pool facilities entirely at their own risk. The person making the booking confirms that all guests will be advised of the Highland Club rules concerning use of the pool which must be adhered to at all times.

It must be noted that the pool is not deep enough to dive in at any point and no running is allowed in the pool area. Anyone below the age of 16 and non swimmers must be accompanied by a responsible adult at all times when using the pool. No lone swimming is permitted and no food, drink or outdoor footwear is allowed within the facility. The pool will generally be open between 9am and 7pm daily and a booking system will be in place for guests and owners alike.

The management company retain the right to refuse access or close the pool at anytime. Detailed rules are available in every apartment.

Please bring your own towels for use in the pool complex.

Please note that the swimming pool complex can get very busy during school holiday periods.

The swimming pool complex being available is not a condition of your booking.

COMPLAINTS
In the unlikely event of any problems during your stay, you must report it immediately to the owner. We will attempt to resolve the matter immediately but if you remain dissatisfied you must write to us within 14 days of the end of your holiday. A failure to notify us during the holiday may mean that we will be unable to resolve the dispute after you return home.