Terms and Conditions

PLEASE READ THIS CAREFULLY. WHEN YOU MAKE A HOLIDAY RESERVATION REQUEST WITH US (WHETHER BY EMAIL, TELEPHONE OR POST), THESE CONDITIONS ARE DEEMED TO HAVE BEEN ACCEPTED BY YOU.

BOOKING
A provisional booking can be made by telephone or e-mail, when a booking form will posted to you. Booking forms are also available via the website www.aonachmor.co.uk. The person making the booking must be over 18 years of age.

PAYMENT
Your booking will be confirmed following receipt of a completed booking form and full payment, or part-payment of £150 as a holding deposit. If the deposit is not received within 7 days, then the booking will lapse.

Payments are to be made in Sterling by Cheque, by Bank Transfer or via PayPal. Please make Cheques payable to G M Lee.

The balance of the amount payable is due 6 (six) weeks before the commencement of the client's holiday.

If full payment has not been received by this date, the reservation will be cancelled, and the deposit forfeited.

Bookings for the Christmas and New Year period(s) require payment in full when the reservation has been confirmed, this payment is non refundable.

ARRIVING AND DEPARTING
All bookings run weekly from Saturday to Saturday unless otherwise stated. Details of how to find your apartment and where to collect keys will be sent to you approximately 4 weeks prior to your arrival. Please advise us of your estimated arrival time, which should normally be after 4pm.

We have truly put our hearts and souls into the building, furnishing and decorating of our apartment for your enjoyment. Please be kind enough to observe the following;

We ask that you take proper and reasonable care of your apartment; furniture, pictures, fittings and effects; please leave them in the same state of repair and condition, and in the same clean and tidy condition, at the end of the rental period, as at the beginning. Do notify us immediately of any breakages and damages. You are legally bound to reimburse the owners for any replacement, repair or cleaning costs on demand.

We also ask that you are courteous, and give due consideration to other residents. We reserve the right to remove, without notice, any person or persons from the property due to unreasonable behaviour, damage to the property or exceeding the stated occupancy. In this case any refund will be at the discretion of the owners.

On departure day, you are required to vacate the apartment by 10am.

CANCELLATION TERMS

You may cancel within 7 days of booking, during which time a full refund will be given. After this date the deposit of £150 is non-refundable, regardless of circumstances.

For cancellations which fall between 6 to 4 weeks prior to the arrival date 50% of the balance will be forfeited, or between 4 weeks to 2 weeks prior to the arrival date 75% of the balance will be forfeited. If cancellation should fall within 14 days of the arrival date 100% of the rental fee will be forfeited.

Holiday cancellation insurance is not provided by us and is not included in the price of the holiday. All holidaymakers are recommended to take independent advice on appropriate holiday insurance.

In extreme circumstances, we reserve the right up to four weeks before your arrival to cancel your booking and in this event will refund all monies paid or offer an alternative holiday. If the alternative holiday is less than your original booking, then you will receive a refund of the difference from us.

The property owner is not liable for any additional cost of any alternative accommodation or liquidated damages, which must be paid by the holiday maker.

SMOKING
We have a strict NO SMOKING policy and we ask our guests to adhere to this.

PETS
Sorry, but no pets are allowed within the building.

DAMAGE AND INJURY
The owners of the property do not accept responsibility for any loss or damage to any belongings, nor injuries sustained by the client or any member of their party.

COMPLAINTS
In the unlikely event of any problems during your stay, you must report it immediately to the owner. We will attempt to resolve the matter immediately but if you remain dissatisfied you must write to us within 14 days of the end of your holiday. A failure to notify us during the holiday may mean that we will be unable to resolve the dispute after you return home.